Confidential briefing
Confidence: High
Chris
Prepared for your Operating Model Change Discovery
What stands out
Almost everything Chris chooses to talk about circles back to ownership. Specifically: consistently describes work where the decision sat with them.
We arrived at the same place from your Understanding, where decision making happens close to delivery teams.
Recommended next step
Meet Chris
Suggested first conversation:
- What ownership actually looks like inside your delivery teams.
- Which leadership behaviours bring out their best work.
- How the work here connects to something they'd care about.
You've not met before.
What we've learned
Ownership
Consistently describes work where the decision sat with them — and the examples behind it were about decisions, not responsibilities.
Revisited deliberately, and Chris did not soften it.
Leadership
Chris keeps returning to this without being asked: consistently prefers supportive leadership over hierarchical management.
Heard across separate conversations months apart, described the same way each time.
Mission
Repeatedly prioritises meaningful insurance impact. It has shaped what Chris has moved towards, not just what they say.
Raised unprompted more than once, with different examples behind it.
Why we're confident
Later conversations strengthened rather than altered what we believed about Chris and ownership — the examples got more specific, not vaguer.
- Ownership, leadership and mission each read the same way from Chris's side and from yours, separately.
Their expectations sit at £138,000. No prior relationship — the reasoning carries this on its own.
Worth discussing first
- What ownership actually looks like inside your delivery teams.
- Which leadership behaviours bring out their best work.
- How the work here connects to something they'd care about.
- How decisions get made, and where they get written down.
- What would make the first year successful here.
Context
Where they are today
Chris is currently a PMO Lead, based in Amsterdam, Netherlands. Their employer is theirs to share once you've both agreed to talk.
Where they've operated
Mostly insurance and retail.
Chris has moved from Operating Model Consultant to PMO Lead over 23 years — widening responsibility rather than lateral moves. Not looking, but would take the right conversation. Status: not yet connected.